SE Radio 415: Berkay on Incident Management

Berkay Mollamustafaoglu, founder of Ops Genie, discusses the keys to an effective incident management process.  Many aspects of incident management are counterintuitive. Why does increasing the rate of change increase uptime?  Why is culture the most important thing to get right? Why is having zero incidents not a goal to aim for? SE Radio host Adam Gordon Bell spoke with Berkay about these questions, as well as who should be on call, how to get buy-in on an incident response process, how to detect when feature development should take a back seat to addressing underlying quality issues, and many other lessons Berkay has learned in working with customers to set up effective incident response processes.  

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SE Radio theme: “Broken Reality” by Kevin MacLeod ( — Licensed under Creative Commons: By Attribution 3.0)

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